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How Tell Jules Works

See the problems inside your business, and how your people would fix them

Tell Jules talks with your people, digs into what's slowing them down, and hands you a sorted list: the problems, the fixes they already have in mind, and the ideas that never make it up to you.

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Active conversation
The ERP system will often show something different than what's actually on the shelf. It may show 3 bottles of a high margin protein powder in stock but the shelf is empty, and this phantom stock prevents the system from triggering a reorder, causing long term out-of-stocks.
Why do you think the numbers in the ERP end up not matching what's on the shelf?
I'm not sure, maybe fast shrinkage, or... I'm not sure what it is to be honest.
When you notice these phantom stocks, how often would you say this happens on key items? Once a week, once a month, or pretty much all the time?
Pretty much all the time.
When that happens, what do you or the team usually do to correct those phantom stocks? Is there a regular cycle count or manual shelf check in place?
Not one that's very frequent, and in fact, I have two ideas to solve this.
Great, I'd really like to hear those. What's the first idea you have for fixing the phantom stock issue?
Tell Jules organizes this for your team
Phantom stock hides out-of-stocks on high-margin items
Employee's fix: Weekly cycle count on top-selling SKUs
Store operations Inventory Look first: margin lost while out

 

 

 

 

The problem

You can't see what your own people know from where you sit

Problems reach you late, and thinner

A problem passes through several people before it gets to you, and each hand-off trims the detail. You end up knowing there is a problem without knowing what is causing it.

Tell Jules talks to the people doing the work and captures it while it is still specific.

You can't be in every site, shift, and role

Some problems go unseen because no one in leadership was looking in that corner of the business at the right time.

Tell Jules talks across your whole business at once, so you see what is happening without visiting every location.

The expensive problems stopped looking like problems

A lot of waste never gets reported as a formal problem. People create workarounds, add extra steps to processes, or keep using tools that don't work very well, and after a while everyone gets used to it.

Tell Jules surfaces the everyday problem and makes the hidden cost visible.

The knowledge is already in your building

If only HP knew what HP knows, we would be three times more productive.
Lew Platt, Hewlett-Packard

Tell Jules is how you find out

How it works

An operational diagnostic built on short conversations with your own people

A real conversation, not a form

Tell Jules holds a real back-and-forth with each employee, asking follow-up questions instead of handing them a form.

Easy to join by link or phone

Each person connects through a link or by phone, at their convenience, and anonymously if you prefer.

The specific problem, and their fix

As people talk, Tell Jules pulls out the exact problem and the fix the employee already has in mind.

One sortable place for it all

Every conversation feeds one clear, sortable set of problems, each explained and ready for your team to triage.

Built for your business

Jules already knows your industry and roles

Before it talks with anyone, Tell Jules learns how your industry and type of business work, so your people don't spend the conversation explaining common processes, tools, roles, or terms. They spend it on the problem itself.

Industries Functions Roles
Logistics & DistributionWarehousing & FulfillmentTransportation & TransitManufacturingAutomotiveAerospace & DefenseConsumer Packaged GoodsFood & BeverageGrocery & SupermarketsQSR & Restaurant ChainsRetailE-commerceHospitality & HotelsHealthcareHospitals & Health SystemsSenior Living & Home CarePharmaceuticalsMedical DevicesFinancial ServicesBankingInsuranceConstructionField ServicesFacilities ManagementUtilities & EnergyOil & GasMining & MetalsAgricultureTelecommunicationsEducationGovernment & Public SectorProperty ManagementAirlines & AirportsWaste & EnvironmentalStaffing & WorkforceSecurity ServicesLogistics & DistributionWarehousing & FulfillmentTransportation & TransitManufacturingAutomotiveAerospace & DefenseConsumer Packaged GoodsFood & BeverageGrocery & SupermarketsQSR & Restaurant ChainsRetailE-commerceHospitality & HotelsHealthcareHospitals & Health SystemsSenior Living & Home CarePharmaceuticalsMedical DevicesFinancial ServicesBankingInsuranceConstructionField ServicesFacilities ManagementUtilities & EnergyOil & GasMining & MetalsAgricultureTelecommunicationsEducationGovernment & Public SectorProperty ManagementAirlines & AirportsWaste & EnvironmentalStaffing & WorkforceSecurity Services
OperationsProductionSupply ChainProcurementWarehouseDistributionLogisticsQualitySafety & EHSMaintenanceEngineeringCustomer ServiceCustomer SupportCall CenterSalesFinanceAccountingHuman ResourcesITField ServiceMerchandisingFacilitiesComplianceR&DFulfillmentInventoryPlanning & SchedulingTransportationFleetDispatchContinuous ImprovementTraining & OnboardingWorkforce ManagementStore OperationsLoss PreventionData & AnalyticsOperationsProductionSupply ChainProcurementWarehouseDistributionLogisticsQualitySafety & EHSMaintenanceEngineeringCustomer ServiceCustomer SupportCall CenterSalesFinanceAccountingHuman ResourcesITField ServiceMerchandisingFacilitiesComplianceR&DFulfillmentInventoryPlanning & SchedulingTransportationFleetDispatchContinuous ImprovementTraining & OnboardingWorkforce ManagementStore OperationsLoss PreventionData & Analytics
Chief Operating OfficerVP of OperationsDirector of OperationsOperations ManagerPlant ManagerSite ManagerGeneral ManagerRegional ManagerDistrict ManagerStore ManagerAssistant Store ManagerDepartment ManagerShift SupervisorFloor SupervisorProduction SupervisorWarehouse SupervisorTeam LeadForemanSuperintendentMaintenance TechnicianMachine OperatorForklift OperatorWarehouse AssociateQuality InspectorSafety OfficerEHS ManagerDispatcherRoute DriverDelivery DriverCustomer Service RepCall Center AgentField TechnicianNurseCare AideProject ManagerLogistics CoordinatorChief Operating OfficerVP of OperationsDirector of OperationsOperations ManagerPlant ManagerSite ManagerGeneral ManagerRegional ManagerDistrict ManagerStore ManagerAssistant Store ManagerDepartment ManagerShift SupervisorFloor SupervisorProduction SupervisorWarehouse SupervisorTeam LeadForemanSuperintendentMaintenance TechnicianMachine OperatorForklift OperatorWarehouse AssociateQuality InspectorSafety OfficerEHS ManagerDispatcherRoute DriverDelivery DriverCustomer Service RepCall Center AgentField TechnicianNurseCare AideProject ManagerLogistics Coordinator

Your people can speak in virtually any language

Tell Jules talks with each person in the language they are most comfortable using, so they can explain the problem clearly, in their own words. You get the full detail without requiring everyone to work in one language.

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ਪੰਜਾਬੀ

What you get

Structured problems that come with the fix, and ideas worth acting on

You start from problems that are already sorted, explained, and paired with a fix, alongside the ideas your people surfaced. It reads like a working session, not a backlog to clear. You choose what matters and what to act on.

For every problem your people raise, you see

01

What the problem is

02

What the employee thinks could fix it

03

Which teams may need to be involved

04

What to investigate first, including where to check cost, financial impact, or risk before you make a change

Plus the ideas that stand on their own, gathered as a separate list so good opportunities stay in view.

Improvement report · Problem 04 Ready to triage

Phantom stock hides out-of-stocks on high-margin items

The ERP shows units in stock when the shelf is empty, so it never triggers a reorder and the item stays out for weeks.

Employee's suggested fix
Add a weekly cycle count on top-selling SKUs to catch and correct phantom stock before it blocks a reorder.
Teams to involve
Store operationsInventory
Investigate first
How often phantom stock hits key items, and the margin lost while they sit out.
We captured more feedback than we've ever been able to capture, and we had more solutions than issues. Many team members had gone through similar issues and had different ways to solve them, which was extremely insightful. The output was really actionable. I'd recommend Tell Jules 100%, and do it as soon as you can.
Antoine Vial CEO, Kalungi · Tell Jules trial

The problem discovery you'd bring in consultants for, from the people closest to the work

One round surfaces the specific problems across your teams and the fixes your people already have, without a six-figure consulting engagement or a months-long initiative.

Book a conversation

Free to start. Runs through a link. No IT setup needed.

Keep checking in

Run it again whenever you need a fresh view

Tell Jules is not one-and-done. Run it every quarter, after a major change, or during a new initiative, and you get an updated picture of what your teams are seeing now instead of what a report captured months ago.

Business check-ins
Check-in Problems Ideas
Q1 check-in 14 23
After POS rollout 9 17
Q2 check-in 11 26
Q3 check-in Running now

FAQ

Common questions

How is Tell Jules different from an employee survey?

A survey collects rated answers to questions you already knew to ask. Tell Jules has an open conversation instead: it asks follow-up questions, gets to the specific problem, and captures the fix or the idea the employee already has. You end up with named problems, candidate fixes, and standalone ideas, not a satisfaction score.

Will employees actually talk to Tell Jules?

People use Tell Jules because the effort is low. They join on their own schedule through a link or a phone number, a conversation takes about 7 minutes, and it runs in virtually any language. Because it listens and asks follow-up questions instead of handing over a form, people tend to say more than they would in a survey, and they raise ideas they would not otherwise mention.

How is Tell Jules different from hiring consultants?

Consultants bring in an outside team, interview a sample, and deliver findings over weeks or months. Tell Jules talks with every employee directly and at the same time, and gives you the problems and the ideas from the people closest to the work in a fraction of the time, without the six-figure engagement. You get the depth of a discovery project across your whole organization, ready to triage.

What's in a Tell Jules report?

You get two reports. An executive summary groups the issues into themes and highlights the fixes and ideas worth acting on. A detailed report lists every problem raised, the cause behind it, the fix your people suggested, and the standalone ideas that were not tied to any problem. Both are a jumpstart, ready to triage: you make the prioritization call. Tell Jules surfaces and organizes; it does not size financial impact or decide for you.

How long does Tell Jules take to set up?

About a week or two. You provide a list of employees and their contact details, and your team starts having conversations through a link or a phone number.

SEE IT IN YOUR OPERATION

What will your people say
when Jules asks them?

Start by having Jules interview your first 25-50 employees for free. There is no contract and nothing to install. Book a short conversation with our team and we will help you get started.

 

Book a working session with the team