Turn your best locations into
the standard for the rest
You’re responsible for keeping all your locations running to the same standard, but you can’t be inside every one of them. Tell Jules is how you get a direct view into what’s happening across your franchises.
Jules ×Jules has a real conversation with each person, by phone or chat
It asks follow-up questions to get the detail behind each problem or idea
You get one clear view of the problems and fixes from across your network
What your locations know often reaches you too late
Across a large franchise network, the people on the ground usually see the issue first. Whether you run restaurants, clinics, car washes, gyms, or home-services franchises, Tell Jules surfaces what your people already know.
Problems surface late
By the time an issue reaches HQ, it may already be affecting multiple locations.
Your numbers show what happened
Sales, labor, audits, and customer scores show the result. They rarely explain what caused it.
Execution varies by location
Some locations follow the process. Others struggle with it, change it, or work around it.
Good ideas stay local
One franchisee finds a better way to work, but the rest of the network never sees it.
Rollouts create hidden friction
New systems, promos, suppliers, and policies can create problems on the ground before leadership hears about them.
Feedback loses detail on the way up
As information moves through managers and franchisees, the context behind the issue can disappear.
Make every location better with what your whole network already knows
Tell Jules helps you catch recurring problems earlier, spread proven fixes faster, and turn what your best locations learn into better performance across the network.
Find what’s repeating across your network
See the same problems and fixes come up across your franchises, so you can solve them once instead of franchise by franchise."
“The new promo takes so many steps to put together that our tickets back up through the whole lunch rush.”
Line cook·the same story across 42 locations
You can fix the bottleneck once instead of location by location."
Catch costly problems earlier
Spot issues before they hit sales, margins, customer scores, or audits, while they’re still easier to fix.
“Corporate’s prep amounts assume a weekend rush we don’t get, so every Sunday we throw out trays of product we were told to make.”
Location manager·weekend prep
You catch the waste before it hits the P&L.
Close the gap between your best and worst locations
Find the habits and routines behind your strongest locations and put them to work across the rest.
“Our upsell is just one question we ask at the register, and it works almost every time.”
Store manager·a top-performing location
You can spread the trick that works to every location.
See how rollouts are really landing
Hear what happens after a new process, supplier, promo, or system goes live, and see where teams need support.
“Nobody showed us how to do returns in the new POS, so we’ve all just been figuring it out as we go.”
Shift lead·weeks after the POS rollout
You can see where the rollout stalled while there's still time to fix it.
Discover the problems and ideas your people already know about,
ready for you to triage and act on
Jules brings together the problems and ideas from across the business, each one framed with the money at stake, the risk to manage, and the teams who should own it.
The smarter ways to work your people have found
New services, smarter scheduling, lower-cost suppliers, and better routines your locations have already worked out for themselves.
“We changed the order we prep in the morning, and it’s cut about 30 minutes off our open every day.”
Idea · from the people who run the openThe problem and the fix together
Capture the issues your locations run into every day, what they believe is causing them, and the change that would solve them.
“The scheduling system double-books every holiday, so we built our own cheat sheet to catch it before it happens.”
Problem + fix · location managerEvery problem comes framed to get you to a decision faster
Each problem and idea arrives with the framing to act on it: the P&L line it touches and how to size it, the risk and how to manage it, and the teams who should lead. You get what you need to triage fast, without spinning up a months-long study.
Problem number
33
P&L line
Revenue
Estimate
No expected revenue
Risk
Compliance risk: A poorly designed or inconsistently applied policy can produce
How to mitigate
Document approvals clearly, retain receipts where required, and audit
Lead
Implementation
Assessment
Jules finds operational wins wider and deeper than any consultant can reach, and brings them back in days, straight from the people who already know.
Book a discovery call with the founders→Built on Idea Harvest™, Harvest Earnings’ proprietary process for pulling the operational problems and improvements your employees see out into the open, and turning them into fixes leadership can act on. Learn about Idea Harvest →
From franchise owners to the people closest to the work
Tell Jules gives HQ a network-wide view while each franchisee keeps control of their own team and sees what’s happening in their locations.
Hear the bigger issues they want HQ to act on, from supplier and technology problems to costly requirements, rollout friction, and new ideas.
See the operational detail behind performance, including training gaps, equipment issues, recurring customer complaints, and fixes that already work locally.
Hear what customers keep asking for, where shifts slow down, what keeps breaking, and which workarounds teams rely on.
Hear from your whole network, see it in one view
Hear from people across your network, then see it all sorted into one place you can act on.
Deploy it across your network
Participating franchisees share who they want Jules to hear from. There’s nothing to install, no app to download, and no IT project to manage.
Employees talk with Jules at any time it’s convenient for them
Employees call a number or open a chat on company time, whenever they have some downtime. Conversations take about seven minutes on average, and Jules asks follow-up questions to get the detail behind each problem or idea.
See what the network is telling you
Everything comes together in one place. Spot patterns, compare locations, and prioritize what to act on first. Each franchisee gets their own view, too.
The questions on every franchise leader’s mind
Can I roll this out across independent franchisees?
Yes. You launch it where you see appropriate and invite your locations. Participation is voluntary, and each franchisee gets their own view of what their team surfaces, so it helps them run a better business, not just report up to you. That shared benefit is usually what gets owners on board.
What does corporate see, and what does each franchisee see?
You both see the same things: the problems worth fixing and the ideas worth a closer look. Corporate sees them across the whole network, and each franchisee sees what came from their own franchise.
What comes back depends on the situation. Sometimes corporate sees that a franchisee needs more support. Sometimes a franchisee sees that their own employees want a change corporate has been pushing for too. Other times it's a long list of practical ideas everyone already agrees should get done.
Does this make me a joint employer, or put me in my franchisees’ HR?
Tell Jules is built for operational listening. It asks what gets in the way of running the location well, and it isn’t a channel for corporate to direct anyone’s employees. It doesn’t ask about individual performance, scheduling, or discipline, and your franchisees keep running their own teams, so you get visibility without stepping into how they employ people.
Can responses be confidential?
Yes. You choose attributed or confidential. If you choose confidential, leadership only sees a summary of the problems and ideas, with no names and no way to tell who said what.
How do you handle privacy and the data?
We hold your people's data to strict privacy and security standards, and the full detail is on our security page. We never use your data to train AI models. The conversations run on infrastructure that meets standards like HIPAA and SOC 2, and data is kept for a limited time and deleted on request.
How does Jules tell an isolated problem from a network-wide pattern?
Jules hears the same kinds of conversations across every location, then groups what repeats. One store mentioning a slow checkout is a data point. The same thing across 30 stores is a pattern, and you can see which it is before you decide what to fix.
Can I compare locations, regions, and franchisees?
Yes. Everything comes together in one place, so you can compare locations, regions, franchisees, or store types, and see where a problem or a good idea is concentrated.
What would Jules tell us that our surveys, field visits, audits, and dashboards don’t?
Your surveys, field visits, audits, and dashboards flag what's happening. Jules goes further, holding a real conversation about each problem and the ideas that might fix it, so you get back a richer set of actions to take on the issues those tools raise.
How do we know Jules is actually improving the network?
You see it in what surfaces and what you do with it. Jules shows you the problems and the fixes your locations raise, you decide which ones to act on, and you can track the changes you roll out across the network. The improvement comes from acting on what you hear, so you measure it against the same location metrics you already watch.
Will people actually take part?
People take part because it’s easy and it’s theirs. In our pilots, people tell us they enjoy talking to Jules. It listens, asks real follow-up questions, and lets them explain what they see in their own words, and for many it's the first time someone's asked in a way that clearly goes somewhere.
Do people need an app, account, or company email?
No. People call a number or open a chat. There’s no app to download, no account to create, and no company email required, so the people serving customers can take part even if they never touch a company system.
Does Jules work in multiple languages?
Yes. Tell Jules speaks 55 languages and counting, so each person can talk in the one they’re most comfortable using and explain what they actually see instead of flattening it into a second language.
Do we need to integrate with our POS, HRIS, or other systems?
No. Tell Jules works from a roster of who to hear from, with nothing to install and nothing to connect. If your team wants to weigh what surfaces against your POS or other data they can, but there’s no integration to build first.
Can we point Jules at a specific rollout, promo, or question?
Yes. You can aim Jules at a specific rollout, supplier change, promotion, or process, before or after it goes live, and hear straight from your locations what’s working and where it’s getting stuck. You can also keep it open and let people raise whatever is getting in the way.
Turn your locations into
one network you can learn from
Every location is testing what works. Tell Jules puts the best of it back into every location.
Start with a free trial across ~25 people, at one location or a few.